Error occurs on one or more workstations in a network environment

• Open up ports 1583 and 3351 for incoming and outgoing connections in the Windows Firewall
• If using a non-Windows Firewall, contact IT to allow incoming and outgoing connections on ports 1583 and 3351
• Select Start, Control Panel, Administrative Tools, Services  
  • Locate Pervasive or Actian Zen then right-click and select STOP.  Once you've stopped the service, right-click and START
  • If Pervasive or Actian Zen isn't showing, reinstall Sage BusinessWorks
• Reboot the server

Error occurs on one workstation only

• Test the communication to ports 1583 and 3351 using a telnet test. If the telnet test fails work with a computer technician to resolve your communication issue
• The name resolution for the server is incorrect. Run a ping test to ensure that the workstation is seeing the correct IP address
  •  If the IP address doesn’t match the IP address in file://server/Sage/BWProg/BWServer.ini and the one returned at the server, perform the steps below
    
    • If the IP address at the workstation doesn't match the server ipconfig, work with a computer technician to resolve the name resolution issue
    • If the server IP address matches the workstation but doesn't match BWServer.ini, reinstall Sage BusinessWorks at the server
• Run the client setup using the noprofile command
• The user permissions on the local workstation are too restrictive. The user must be at least a standard user on the local workstation (we recommend a power user)
• Browse to ...\Sage\BWProg and manually launching the BWServer.exe 
  • If an error occurs, notate the error and troubleshoot that error further
  • If no error occurs, click the icon on the desktop to launch the program.  If no error, this indicates an issue with Windows (MDAC/DCOM) or with the Windows user (create a new Windows user profile to test)

Error occurs on a standalone single-user installation

• Check the name of the PC by selecting the Windows Start button and type PC Name
• Then select View PC Name
• If the name of the PC is 18 characters or more work with your IT to rename the computer to a shorter name