| | Error: "No information to print." (generate or regenerate direct deposits) |
| Cause | Sometimes, you can check for the specific reason the error message is occurring under Tools, Log Viewer or on the check journal. Possible causes with solutions outlined below: - Direct Deposit not marked as auto on the employee setup
- Prenote generated in error and you need to have real direct deposit amounts generate
- Wrong bank account assigned to the check
- The direct deposits already generated and need to generate again
- The Federal EIN number is missing from the Federal Tax group
- An employee is missing the bank routing number and / or account number on a direct deposit deduction
- Partial Direct deposit deduction ID selected on the employee instead of Net Direct Deposit Type deduction
Other possible causes: - Conditions excluded all records
- Check is unprocessed, status is new
- Calculation Frequency wasn’t selected when processing payroll
- Calculation Frequency is wrong on employee deduction setup
- The prenote box is marked on the setup and the employee has a non-zero amount in net direct deposit
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| Resolution | Direct Deposit not marked as auto on setup - Click Setup, Employee, enter the Employee, press TAB or ENTER twice.
- Click Deducts.
- Find the direct deposit deduction and mark the Auto box.
- Reprocess your payroll.
- Regenerate direct deposits.
Prenote generated in error - Go to Payroll, Setup, Employee, Deducts,
- Select Direct Deposit ID.
- Go to Bank Info.
- Deselect the Prenote box.
- Void checks and select the Retain as new box.
- Process Payroll.
- Generate direct deposits.
Wrong bank account specified on the payroll check See Error: "No information to print" (Bank account is incorrect for a check or direct deposit) Wrong run number listed when regenerating direct deposit See How do I regenerate direct deposits in Payroll? Federal EIN isn’t on the federal tax group - In Payroll go to Setup, Taxes, Tax Groups and select the US Tax group.
- Add the Withholding EIN and click Accept.
Employee setup missing bank information on the deduction See How do I change my employee's bank routing number and bank account number? Employee setup has the wrong deduction type - Go to Payroll, Setup, Employees, Deductions.
- Delete the deduction for partial direct deposit.
- Select net direct deposit deduction.
- Re-enter employee banking information.
- Check the Auto box.
- Reprocess check.
[BCB:156:Chat 300 CRE US:ECB]
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