| Why is my report missing from my Reports menu? (Security settings for report are corrupt) |
Cause | - Security Administration is not reading the security settings on the report correctly.
- The report was added through the Information Assistant (IA) module.
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Resolution | [BCB:5:Third-party support:ECB]
Note: Confirm the issue is not the issue found in article 34976 DocLink: Why is my custom report in Reports Manager but not on my reports menu? before proceeding with the solution below: - Login to Sage 300 Construction and Real Estate as the Application Administrator.
- From the application's Reports menu, select Reports Manager.
- Select the report and click Change.
- Note the path and file name displayed in the File name field and click Cancel.
- Click Delete and when prompted click Yes.
- If the reports are missing from Desktop, then completely Close Reports Manager and then reopen it before moving on to step 7. Otherwise, skip this step.
- Click New and add the report back to the menu.
- Grant all applicable roles access to the report in Sage Desktop Security Administration. Refer to article ID 18199 DocLink: How do I give users or new users access to setup, tasks, tools, reports, or inquiries?
- Confirm that the users are able to access the report. If the report is not displayed, rename the design file and repeat steps 1-8.
For other possible solutions, refer to: DocLink: How do I give users access to setup, tasks, tools, reports, or inquiries? DocLink: Why is my report or inquiry missing from my Reports or Inquiry menu? DocLink: Reports/inquiries are missing on the report/inquiry menu and/or in Security Administration DocLink: Why is my custom report in Reports Manager but not on my reports menu? DocLink: INTERNAL: Tracking cases where Sage 300 CRE Security has to be rebuilt
[BCB:156:Chat 300 CRE US:ECB]
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