Error: "Could not sync the Remote Data Access company"

Section 1: Run the program as administrator

Right-click on the Sage 50 Accounting shortcut and choose Run as administrator to run the program with elevated privileges.
Open the shared company.
- If the problem is resolved, set the Sage 50 shortcut to always run as administrator. See How can I make the program run as administrator by default?

Note: If you are using the Email function to send emails through Microsoft Outlook, and running Sage 50 as administrator, you will also need to run Outlook as administrator in order for this function to work properly. See Error: "No email program or default profile could be found. For more information or to configure Webmail in Sage 50, select Email Setup from the Maintain Menu." for instructions on running Outlook as administrator.

Section 2: Restart Actian

Note: If working in a networked environment, you will need to ensure no other users are using any Sage company before proceeding.

Follow How to stop or start the Actian Zen database engine
Verify you can open the Remote Data Access company

Section 3: Inconsistent builds on computers sharing the company data

Select Help, and then select About Sage 50 Accounting
Locate the Build line and make a note of the Build number
Confirm the Build on each computer, including the server accessing the company data over Remote Data Access to determine if any need to be updated

Note: If there is a computer that can still access the company data and has not installed the latest update, stop sharing the data, update the computer, open and convert the data, and then share the company again.

Section 4: Rebase Remote Data Access company

Go to the computer or last access location
Open the shared company
Select Help, Support Utilities, and select Rebase Remote Data Access Company
Click Close on the Successfully uploaded to Remote Datta Access message
Open the company on the other computer and confirm it syncs without error

Note: Rebase restores the last accessed copy of the company over the company stored in the cloud.

Section 5: Data not located in the data path

If the shared company is already listed in the Open Company window, verify the company is in the correct data path, refer to How to verify that the data path is correct on a server or stand-alone computer in the Related resources section
If the data is not located in the data path, move the data folder into the data path and attempt to re-download the company

Section 6: Download a new copy of the shared data

Note: Only do this step for the computer that is attempting to get the recent changes; if the computer where the last changes were made is getting the error, follow Section 7: Replace the damaged data on Remote Data Access below.

Verify you have a stable Internet connection
Allow port 5222 through your firewall
Download a new copy of the shared company:
1. Locate your company data folder, follow How to locate company directories
2. Cut and then move your company data folder to another location, it can be deleted later
3. Download the shared company again, follow How do I download a company shared with Remote Data Access?

Stop sharing the Remote Data Access company from the computer that can successfully access the company, follow How to stop sharing a company with Remote Data Access
Share the company again from the computer where the sharing was stopped, follow How do I share a company using Remote Data Access?

Section 7: Make sure Sage is activated, close and reopen

Activate sage by referring to How to activate Sage 50—U.S. Edition
Close and reopen Sage
Verify you can open the company