Program crashes or freezes when opening reports

Sage 50 Accounting crashes or freezes when opening reports.

 NOTE: First, try changing the default printer in Windows. If changing the default printer to a correct printer doesn’t work, continue with the troubleshooting options below.

Damaged Reports folder

1. Close Sage 50—U.S. Edition.
2. Browse to your data path; refer to How to find the data path and program path.
3. Right-click Reports, and then select Rename.
4. Rename the folder to OLD Reports.
5. Download an appropriate replacement copy of the folder in the Attachments section. Then place it in your data path.
6. If your version of the program isn’t listed in the Attachments section, run Repair. See How to run Repair.

Damaged RPTDATAI.DAT

Follow Missing standard or pre-defined reports.

Damaged database engine

1. Uninstall and reinstall the Actian database engine. See How to completely remove and reinstall Pervasive/Actian.
2. Open the program and verify that the issue is resolved.

Custom reports

Delete the custom report and recreate.

Run the program as an administrator

Follow How can I make the program run as administrator by default?

Damaged Windows profile

Log in to the computer as a different windows administrator profile or create a new one and try running the report. Contact your Network Administrator for assistance.

Disable security software

1. Identify other security software and follow the manufacturer's instructions to disable it temporarily.
2. If disabling the software doesn’t resolve the problem, then uninstall the program or contact your local IT support professional for assistance.

Damaged data folder

Follow Create a clean data folder and expendable file cleanup.