List of reasons the Premier Client won’t connect

Created on 06 April 2023 | Last modified on 20 July 2026

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Summary

Troubleshooting process for Sage Fixed Assets Premier Depreciation, Tracking, and CIP (Planning) client connection.

Description

Use this article when the Premier Client can’t connect, immediately crashes, or appears to load but does nothing.

Resolution

Confirm network support

Verify the client connects on the same local network as the SQL server.
Sage Fixed Assets doesn't support connections over VPN or wide area networks.

Verify database version

Ensure all databases use the current version.
Convert older databases on the server using How to convert databases.

Match Premier versions

Confirm Premier Server and Premier Client use the same version.
Install or update the client using How to install a client.

Validate SQL server name

Check that the SQL server name is correct.
Ensure the correct instance name exists in the connection settings.

Check firewall configuration

Open the SQL port in software and hardware firewalls.
Add exceptions using How to add firewall exceptions.

Confirm TLS and ODBC setup

Check if you have if TLS 1.0 and 1.1 disabled.
Install drivers using Premier client doesn’t connect.

Enable SQL protocols

Open SQL Server Configuration Manager.
Enable TCP/IP.
Enable Named Pipes using Unable to connect to the SQL server.

Review recent SQL server changes

Check you recently moved or renamed your SQL server.
Update connection details using Premier Error: “The System cannot connect to this database”.

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