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Error: "Unable to access the Payroll current file..." generating Aatrix tax forms

Created on  | Last modified on 

Summary

When generating tax forms in Aatrix, the error displays "Unable to access the Payroll current file. The file does not exist and it is required"

Cause

  • Payroll checks moved to history
  • Corrupt current.prt file
  • The Current file doesn't exist in the company folder
  • Corrupt or partial AP files

Resolution

CAUTION:

The following procedure requires in-depth knowledge of database engines for your Sage product, such as Microsoft SQL Server, Pervasive SQL, and MySQL. Sage can't assist with database administration and isn't responsible for errors resulting from database changes. Back up your system and application databases required for a complete restore. Consider contacting a certified consultant or your database administrator for assistance.

Choose the appropriate solution based on your situation below.

Payroll checks moved to history

Aatrix eFile and reporting require a payroll current.prt file. If you move all payroll checks to history, the system deletes the current.prt file. Restore your data from backup, or contact customer support for a potential workaround.

Corrupt current.prt file

  1. Exit Sage 300 CRE.
  2. Back up the data folder where the error is occurring.
  3. Run File Doctor on the PR Current Transaction file. 
  4. Run Aatrix to generate forms.

The current file isn’t in the company folder

  1. From the Payroll Help menu, select About Payroll.
  2. Note the Current Data Folder.
  3. Use File Tools to move the current file into the Current Data Folder.

Corrupt or partial new.api or master.apm in the company and other folders

  1. From the Payroll File menu, select File, Company Settings, File locations.
  2. Note the location of file types AP Invoice and AP Master. If blank, these files exist in the Current Data Folder.
  3. In Windows Explorer, go to the folder to search for the renamed/partial AP Invoice and/or AP Master files. The files with API or APM extensions.
  4. Check whether an associated folder exists in PVData. And if there are folders in PVdata with XXX_API or XXX_APM without an associated gateway file.
  5. Move any corrupted and renamed API and/or APM files out of the folder using File Tools.

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