• ISG MAPI is the default setting for Sage BusinessWorks. Use this service for 32-bit Microsoft Outlook  
• Outlook uses a direct connection to Microsoft Outlook. Use this service for 64-bit Microsoft Outlook. You can configure batch e-mailing with this option

What are the default e-mail addresses when e-mailing forms?

• The default FROM field pulls from your e-mail program (such as Microsoft Outlook)
  • To change the default from field, change the 'From' address in your e-mail program
• The default TO field depends on the form you’re e-mailing. For example a purchase order, sales order, invoice, or statement
  • AR, Customers, Maintain Customers stores contacts for Finance and Purchasing
  • AP, Vendors, Maintain Vendors stores the e-mail contact for Finance and Sales

What is the default subject line?

Starting in Sage BusinessWorks Version 2024 SP2, the subject line populates using the Company name from Utilities, Company Information.

What e-mail application can I use?

Your e-mail application must be fully MAPI-compliant. For example Outlook, Eudora, or Thunderbird. Sage BusinessWorks doesn't support web-based software to e-mail reports or forms. 

How can I batch e-mail and not click send each time?

When sending multiple e-mails for Direct Deposit advice, Customer Statements, and invoices, some e-mail settings help avoid having to click 'Send' for each e-mail.  Review these steps on how to batch e-mail.

 

Troubleshooting errors or issues e-mailing

Error Messages

• "Either there is no default mail client"
• "An error has occurred while attempting to send the messages. (A Host is required)"
• "An error has occurred while attempting to send the messages ()"
• "Authorization Error. Error 400: invalid_request"