| Cause | - Company restored without including customized forms
- Forms are no longer compatible if missing after conversion
- Incorrect data path, if custom forms are missing from only one workstation
- Copied company folders, but not the Forms folder to a new location
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Resolution | If you have Sage 50 on a network - Check the data path on the server. Note it for later comparison.
- Check the data path on each workstation. Make sure it's the same as on the server.
- If the data path on a workstation doesn't match, change the data path on that workstation.
If you restored your company from a backup - Locate a backup (.PTB file) made when the forms/reports existed.
- Open Sage 50 Accounting and the company.
- Select File, and then select Restore.
- Select Browse.
- Select the backup file from Step 1, and then click Open.
- Select Next.
- Select Overwrite existing company data.
- Select Next.
- Be sure to clear the Company Data box, and then select only the Customized Forms box.
- Select Next.
- Select Finish.
- Verify you have custom forms, if you still don't repeat these steps with a different backup.
If you copied the company folders from somewhere else - On the old server or location, find your company data folders.
- Copy the Forms folder and move it to the new location.
[BCB:161:Chat 50 US:ECB] |
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