| Cause | - Company restored without including customized forms
- Forms are no longer compatible if missing after conversion
- Incorrect data path, if custom forms are missing from only one workstation
- Copied company folders, but not the Forms folder to a new location
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Resolution | Incorrect data path on a workstation See How to change the data path for instructions on how to change the data path to the correct path. Company restored without custom forms/BI reports - Locate a backup (.PTB file) made when the forms/reports existed. See Find backup files on my computer.
- Open Sage 50 Accounting—U.S. Edition and the company.
- Select File, and then select Restore.
- Select Browse.
- Select the backup file from Step 1, and then click Open.
- Select Next.
- Select Overwrite existing company data.
- Select Next.
- Be sure to clear the Company Data box, and then select only the Customized Forms box.
- Select Next.
- Select Finish.
- Verify you have custom forms, if you still do not restore from a different backup.
Company folders copied to a new location On the old server, when copying your company data folders, also copy the Forms folder. See How to move several company data folders from one server to another. [BCB:161:Chat 50 US:ECB] |
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