Custom forms are missing

Note: For hands-on instruction on how to customize forms, see Customizing forms training.

Section 1: Incorrect data path

Section 2: Company restored without custom forms/BI reports

Locate a backup (.PTB file) made when the forms/reports existed, refer to Find backup files on my computer
Open Sage 50 Accounting—U.S. Edition and the company
Select File, and then select Restore
Select Browse
Select the backup file from Step 1, and then click Open
Select Next
Select Overwrite existing company data
Select Next
Be sure to clear the Company Data box, and then select only the Customized Forms box
Select Next
Select Finish
Verify you have custom forms, if you still do not restore from a different backup.

Note: If the forms/reports are still missing after repeating these steps, they may need to be manually recreated

Section 3: Company folders copied to a new location

On the old server, when copying your company data folders, also copy the Forms folder, refer to How to move several company data folders from one server to another