Sage 300 CRE and Sage Estimating antivirus exclusions

If adding exclusions does not help with performance, it is recommended to temporarily remove the AV program from the server and workstations. Test the performance of Sage. If performance improves, contact your AV vendor to resolve issues with their applications. Be sure to reinstall your AV software immediately after testing.

NOTE:

Be sure to scan these files at a time when they are not in use (for example, schedule a daily scan at 3:00 a.m.).
Configure your AV software to quarantine rather than delete suspected files. Some AV applications use predictive methods, which may result in false positive detection of viruses in legitimate files.

This list contains default folders for both Sage 300 Construction and Real Estate and Sage Estimating, so if you do not have both installed, some of the locations may not exist. The following default folders can be added to your anti-virus exclusion list:

Workstations and Terminal Servers

C:\Program Files\Actian
C:\Program Files\Sage
C:\Program Files (x86)\Aatrix Software
C:\Program Files (x86)\Actian
C:\Program Files (x86)\Business Objects
C:\Program Files (x86)\SAP BusinessObjects
C:\Program Files (x86)\Common Files\Sage
C:\Program Files (x86)\Event 1
C:\Program Files (x86)\Sage
C:\Program Files (x86)\Timberline Office
C:\ProgramData\Aatrix Software
C:\ProgramData\Actian
C:\ProgramData\Sage
If using the Property Management application and Windows Security Real-Time Protection is enabled, add pm.exe as a Process exclusion. See Error: "Aborted. I/O error" or "Failed" (during PM Trial Run tasks)
Any mapped drives or network locations mapping back to Sage 300 CRE (Timberline) data and program files

Sage Server

C:\Program Files\Actian
C:\Program Files\Sage
C:\Program Files (x86)\Aatrix Software
C:\Program Files (x86)\Actian
C:\Program Files (x86)\Business Objects
C:\Program Files (x86)\SAP BusinessObjects
C:\Program Files (x86)\Common Files\Sage
C:\Program Files (x86)\Event 1
C:\Program Files (x86)\Sage
C:\Program Files (x86)\Timberline Office
C:\ProgramData\Aatrix Software
C:\ProgramData\Actian
C:\ProgramData\Sage
Sage 300 CRE (Timberline) data files
Any mapped drives mapping back to Sage 300 CRE (Timberline) data and program files

NOTE: Aggressive anti-virus software attacks Sage as soon as it downloads, damaging the installer. If this occurs, exclude a folder where you download and extract the Sage .zip file.

The following items are included for the legacy versions. NOTE: For safe and secure operation, we highly recommend that you use the supported Microsoft operating system.

Workstations and Terminal Servers

Sage 300 CRE and Sage Estimating program files (include all):
- 9.7.x and later
  - C:\Program Files (x86)\Sage
  - C:\Program Files\Sage
- 9.5.x and later
  - XP/2003: C:\Documents and Settings\All Users\Application Data\Sage
  - Vista/Win7/2008: C:\ProgramData\Sage
  - C:\Program Files (x86)\Timberline Office
  - C:\Program Files (x86)\Common Files\Sage
  - C:\Program Files\Timberline Office
  - C:\Program Files\Common Files\Sage
Any mapped drives or network locations mapping back to Sage 300 CRE (Timberline) data and program files
Pervasive/Actian:
- 16.1 and Later:
  - C:\Program Files (x86)\Pervasive Software or C:\Program Files (x86)\Actian.
  - C:\Program Files\Pervasive Software or C:\Program Files\Actian.
- 9.7.x - 15.1:
  - C:\Program Files (x86)\Pervasive Software or C:\Program Files (x86)\Pervasive
  - C:\Program Files\Pervasive Software or C:\Program Files\Pervasive
- Vista/Win7/2008
  - C:\ProgramData\Pervasive Software or C:\ProgramData\Pervasive Software\Actian.
- 9.6.x and earlier
  - C:\Pvsw
Crystal Reports
- 9.5.x and later, using Crystal XI
  - C:\Program Files (x86)\Business Objects
  - C:\Program Files\Business Objects
- 9.4.x and earlier, using Crystal 10
  - C:\Program Files\Common Files\Crystal Decisions
Aatrix
- 9.7.x and later
  - C:\Program Files (x86)\Aatrix Software
  - C:\Program Files\Aatrix Software
- See How do I verify users' Permissions for Aatrix files?
Event 1
- 9.7.x and later
  - C:\Program Files (x86)\Event 1
  - C:\Program Files\Event 1
- 9.4.x and earlier
  - C:\Windows\system32\srvany.exe
  - C:\Winnt\system32\srvany.exe (for a terminal server that is not the file server)
Property Management application
- If using the Property Management application and Windows Security Real-Time Protection is enabled, add the pm.exe as a Process exclusion. Refer to article Error: "Aborted. I/O error" or "Failed" (during PM Trial Run tasks)

Sage Server

Sage 300 CRE and Sage Estimating program files (include all):
- 9.7.x and later
  - C:\Program Files (x86)\Sage
  - C:\Program Files\Sage
- 9.5.x and later
  - XP/2003: C:\Documents and Settings\All Users\Application Data\Sage
  - Vista/Win7/2008: C:\ProgramData\Sage
  - C:\Program Files (x86)\Timberline Office
  - C:\Program Files (x86)\Common Files\Sage
  - C:\Program Files\Timberline Office
  - C:\Program Files\Common Files\Sage
Sage 300 CRE (Timberline) data files
Any mapped drives mapping back to Sage 300 CRE (Timberline) data and program files
Pervasive:
- 9.7.x and later
  - C:\Program Files (x86)\Pervasive Software or C:\Program Files (x86)\Actian.
  - C:\Program Files\Pervasive Software or C:\Program Files\Actian.
- XP/2003
  - C:\Documents and Settings\All Users\Application Data\Pervasive Software.
- Vista/Win7/2008
  - C:\ProgramData\Pervasive Software or C:\ProgramData\Actian.
- 9.6.x and earlier
  - C:\Pvsw
Crystal
- 9.5.x and later, using Crystal XI
  - C:\Program Files (x86)\Business Objects or
  - C:\Program Files\Business Objects
- 9.4.x and earlier, using Crystal 10
  - C:\Program Files\Common Files\Crystal Decisions
Aatrix
- 9.7.x and later
  - C:\Program Files (x86)\Aatrix Software or
  - C:\Program Files\Aatrix Software
  - See How do I verify users' Permissions for Aatrix files?
Event 1
- 9.7.x and later
  - C:\Program Files (x86)\Event 1 or
  - C:\Program Files\Event 1

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