The error occurs on the server

1. Uninstall Sage BusinessWorks using Control Panel, Programs and Features.
2. Reinstall Sage BusinessWorks.

The error occurs on a workstation

Blocked ports:

1. Use the Telnet command to test the functionality of ports 1583 and 3351.
2. Make sure to allow traffic through ports 1583 and 3351.
3. Verify Sage BusinessWorks launches successfully.

Unable to resolve computer name using ping test

1. Run a ping test to verify that the workstation that’s receiving the error is correctly resolving the computer name.
   • Work with a network technician to resolve the issue if you can’t resolve the server name
2. If the error occurs on just 1 workstation, verify the installation type of the workstation.
   • Open Control Panel, Programs and Features the client workstation must always show the Sage BusinessWorks Client.
   • If it shows Sage BusinessWorks - Server or Sage BusinessWorks standalone, uninstall the program and database engine.
   • Install the Sage BusinessWorks client.
   • Verify Sage BusinessWorks launches successfully on the workstation.

If the error occurs on a standalone when disconnected from the internet

1. In the Windows search, type View your PC name.
2. View the Device name.
3. If the Device name is longer than 15 characters, rename the computer to a shorter name.
4. Once renamed, reinstall Sage BusinessWorks.