• During the setup process, you receive a recovery code. Keep this code in a safe place. You'll need it to log in when you don't have your 2FA device
• The recovery code can only get used once. Using it will generate a new code for you
• Set up a backup recovery method with a phone number or alternative email

It's important to note:

• You can't use the same phone number for SMS codes and as a backup recovery method

• If you lack an alternative email, create one free with providers like Google (Gmail) or Microsoft Outlook

• Each user needs their own login credentials and their own 2FA setup
• Sharing account details poses serious security risks, including unauthorized access and difficulties in tracking data changes
• See 2-factor authentication (2FA) for multi-user Sage account to find out how this affects logins

 

You can still set up 2FA to receive codes via a landline phone call. When prompted for 2FA, you'll receive a call that reads out your code

• Each user needs their own login credentials and 2FA setup
• Sharing account details poses serious security risks, including unauthorized access and difficulties in tracking data changes
• See 2-factor authentication (2FA) for multi-user Sage account to find out how this affects logins

Yes, although we're unable to recommend a particular desktop authenticator, and some aren’t free.

• Setting up 2FA is a one-time setup process. We guide you through in our setup 2-factor authentication (2FA) 
• Log in on a private device and select Remember me for 30 days to reduce 2FA prompts

• Check Mobile Signal: Ensure your mobile device has a sufficient signal. Otherwise, use your recovery code to log in temporarily
• Re-attempt Delivery: If you have a good signal but didn’t receive the code, try requesting the code again
• Persistent Issues? Use your recovery code or method for now. Contact Sage support if the problem persists

• Cool Down Period: Wait for 1 hour before trying again. Make sure to select the correct authentication method that you originally set up
• Temporary Solution: Use your recovery code or recovery method to log in for now

• This error occurs when multiple users attempt to sign in with the same email
• This also appears if a user logs in and out multiple times in a short period of time. The system places a block on your account for 24 hours
  • Multiple users: If multiple people use the same email, see 2-factor authentication (2FA) for multi-user Sage account
  • Cool Down Period: The block is in place for 24 hours and will clear automatically
  • Need more support? Contact Sage support

• Regenerate the code: The code you've used has expired. Regenerate the code and try again
• Use the most recent code: Make sure you enter the most recent code sent. This code won’t stay the same 
• Temporary Solution: Use your recovery code or recovery method to log in for now. See How to log in without the 2-factor authentication (2FA) device
• Still Not Working Contact Sage support

 

If you can't access your device, use the 24-digit recovery code saved during the 2FA setup. See How to log in without the 2-factor authentication (2FA) device

• If you don’t have access to your recovery code, use your alternative recovery method
• See How to log in without the 2-factor authentication (2FA) device

Contact Sage support for assistance. 

• Selecting Remember me on this device for 30 days, our system uses cookies to remember your choice
• If you don't save or delete cookies, the setting no longer remains. See 'Remember me on this device for 30 days' option isn't working 

This indicates either:

• You set up 2FA then deleted Sage from your authenticator app
• You can set up 2FA with either the text message or phone call option to receive your code
• You haven't completed 2FA setup - you can set up 2-factor authorization as normal when prompted 

If you deleted Sage from your authenticator app or want to change your authentication method, see how to change your 2-factor authentication (2FA) device.