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Paperless Office printing prompts manually for PDF location after Windows updates installed

Created on  | Last modified on 


How to resolve file name or location prompts and various other issues that can occur when trying to print to Paperless.


  • In some cases, after Windows update, it was found that the Amyuni Windows Registry keys were being created/updated on the specific machine under HKEY_LOCAL_MACHINE\SOFTWARE\ or Computer\HKEY_CURRENT_USER\Software\ for the Sage 100 PDF Converter
  • Amyuni Document Converter Driver was updated via Windows Updates to a version different than Sage 100 is compatible with.

Can result in the following issues after Windows updates: 

  • Sage 100 PDF Converter prompts for a path to create the PDF 
  • Sage 100 opens a "Output File Name" window and suggests a file name of "Crystal Reports -  .pdf" when printing to Paperless PDF 
  • Sage 100 prompts for 'File name' when printing to Paperless Office 
  • Sage 100 Paperless Office displays "Save As" window to create PDFs 


  • Sage 100 Paperless Office (Sage 100 PDF Converter) stops responding when trying to create PDF 
  • No response when printing to Paperless Office (Journals & Registers, Forms, Reports) 
  • Receive message "PDF document was not created successfully" 
  • Receive "Printer not activated -30" or "Printer not activated -41" error message when printing to Paperless Office or creating PDFs via Paperless Office 
  • Receive message "Unable to Process Lockfile"


CAUTION: This solution requires advanced knowledge of your computer's operating system. Contact your system administrator for assistance. Modifying your Windows Registry incorrectly can severely affect system operations. Sage is not responsible for operation issues caused by incorrectly modifying your Windows Registry. Always create a backup of your data before proceeding with advanced solutions. 

For Sage 100 ERP Versions 2019.5 and above:

Download Amyuni Driver Update for Sage 100 2019, 2020, and 2021 (for Sage 100 versions 2019.5, 2020.0-2020.2 & 2021.0 - included in later product updates for Sage 100 2020 & 2021).


For Sage 100 ERP Versions 2019.4 and below:

Remove the Sage 100 PDF Converter printer in Windows, remove the updated Amyuni PDF Converter Printer Driver, reboot pc, then reinstall the Sage 100 PDF Converter to revert to an earlier version.

1. Remove Amyuni PDF Document Converter printer driver:

Sage 100 2019 (2019.0 - 2019.4) = Amynui Document Converter 600 & Sage 100 2018 = Amyuni Document Converter 500

  1. Right-Click Windows Start button and select Run
  2. Type: Control Printers
  3. Click OK to open Devices and Printers (or Printers and scanners)
  4. Right-click 'Sage 100 PDF Converter' and select 'Remove Device.' Click Yes to confirm
  5. Right-Click Windows Start button and select Run
  6. Type: Control Printers
  7. Click OK to open Devices and Printers (or Printers and scanners)
  8. Select any printer in the Printer List then click 'Print Server Properties' from the Toolbar
    • Note: if you cannot access Print Server Properties, try accessing via Control Panel:
      1. Go to Control Panel, Administrative Tools, Print Management

      2. Under Print Management, expand Custom Filters, expand All Drivers

      3. Right-click 'Amyuni PDF Document Converter 600'

        • For Sage 100 2018 Amyuni PDF Document Converter 500

      4. Select Delete.

  9. Select 'Drivers' tab
  10. Select 'Amyuni Document Converter 600'
    • for Sage 100 2018 = Amyuni Document Converter 500
  11. Select Remove
    • Note: You may have to select 'Change Driver Settings' option to get access to Remove button
  12. Select 'Remove driver and driver packeage' then click OK. Click Yes to confirm
  13. Click Delete then OK
  14. Click Close
  15. Exit Devices and Printers
  16. Reboot the computer

2. After uninstalling Amyuni Document Converter 600 driver (500 for Sage 100 2018) and Rebooting the computer - Reinstall the Sage 100 PDF Converter:

  1. Log into Sage 100 (right-click the Sage 100 shortcut to launch Sage 100, select "Run as Administrator")
  2. Click on File, Run from toolbar
  3. Enter: PL_AdvancedOptions_UI
  4. Click OK
  5. Verify the "Use Lockfile" check box is selected.
  6. Click 'Install PDF Converter'
  7. Click 'Test PDF Converter' to verify Sage 100 PDF converter is working
  8. Exit Paperless Office Advanced Options
  • Windows Updates: the Amyuni Converter driver update may be included in Windows Optional updates (which are easier for IT to block or disable) but it has also been reported that this driver is being updated when IT has blocked optional updates - Microsoft may include the Amyuni Converter driver update with Microsoft Security Updates (or other Windows Updates).
  • The hotfix listed updates the Sage 100 PDF Converter (in Sage 100 versions 2019/2020/2021) to the Amyuni PDF 600 Converter driver version (rather than used previously). This hotfix also adjusts the Windows Registry entry from HKEY_CURRENT_CONFIG (or HKEY_CURRENT_USER\SOFTWARE) to HKEY LOCAL MACHINE\SOFTWARE for the Sage 100 PDF Converter entry.
    • Instructions are included with the hotfix download (steps including updating server install with new Paperless Converter files and then running the PL_advancedoptions_ui program on local workstations to update the Sage 100 PDF Converter on each one).
  • Please see Related Resources for other issues that may cause the "PDF Document was not created" error not related to an unsupported version of the Amyuni Converter driver.
  • Please see Related Resources regarding conflict with BlueBeam PDF that causes prompt to save PDF file.

DocLink: Sage 100 PDF Converter missing from Windows available printers on Windows 10 (version 1903)
DocLink: Windows 10 updates causing printing issues in Sage 100
DocLink: Error: "The PDF document was not created successfully" printing to Paperless PDF when the Storage location is on a server separate from the Sage 100 server
DocLink: Error: "The PDF document was not created successfully"
DocLink: With Fujitsu Paperstream Scanning Software a "Save as PDF" Window appears when printing to Paperless Office in Sage 100
DocLink: Cannot install Sage 100 PDF Converter with PL_AdvancedOptions_Ui utility

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Defect ID

Submitted to Engineering as Enhancement DE# 112931