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What Sage 300 Construction and Real Estate and Sage Estimating files and folders should I exclude from my antivirus software scan?

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Summary

This article includes a list of antivirus and firewall exclusions required for Sage and related products to function. These can affect 300 CRE, Estimating, Actian/Pervasive, Crystal Reports, Aatrix and other third-party programs that integrate with Sage.

Cause

Active scanning by antivirus programs may cause:

  • Poor performance
  • Sage 300 CRE and Sage Estimating applications to shut down unexpectedly
  • File locking in Pervasive/Actian
  • Sage System Verifier to stall


Resolution

CAUTION: Sage Customer Support does not provide assistance for issues related to third-party products or enhancements, hardware, report customizations, state or federal tax-related questions, or specific accounting questions. Please contact your Sage business partner, network administrator, or accountant for assistance. Please review this document for additional information on the scope of Sage Customer Support Services.e 


If adding exclusions does not help with performance, it is recommended to temporarily remove the AV program from the server and workstations. Test the performance of Sage. If performance improves, contact your AV vendor to resolve issues with their applications. Be sure to reinstall your AV software immediately after testing.

Notes:

  • Be sure to scan these files at a time when they are not in use (for example, schedule a daily scan at 3:00 a.m.).
  • Configure your AV software to quarantine rather than delete suspected files. Some AV applications use predictive methods which may result in false positive detection of viruses in legitimate files.

This list contains default folders for both Sage 300 Construction and Real Estate and Sage Estimating so if you do not have both installed, some of the locations may not exist. The following default folders can be added to your anti-virus exclusion list:

WORKSTATIONS and TERMINAL SERVERS:

  • C:\Program Files\Actian.
  • C:\Program Files\Sage
  • C:\Program Files (x86)\Aatrix Software
  • C:\Program Files (x86)\Actian
  • C:\Program Files (x86)\Business Objects
  • C:\Program Files (x86)\Common Files\Sage
  • C:\Program Files (x86)\Event 1
  • C:\Program Files (x86)\Sage
  • C:\Program Files (x86)\Timberline Office
  • If using the Property Management application and Windows Security Real-Time Protection is enabled, add pm.exe as a Process exclusion. See Error: "Aborted. I/O error" or "Failed" (during PM Trial Run tasks)
  • Any mapped drives or network locations mapping back to Sage 300 CRE (Timberline) data and program files


SERVER:

  • C:\Program Files\Actian.
  • C:\Program Files\Sage
  • C:\Program Files (x86)\Aatrix Software
  • C:\Program Files (x86)\Actian
  • C:\Program Files (x86)\Business Objects
  • C:\Program Files (x86)\Common Files\Sage
  • C:\Program Files (x86)\Event 1
  • C:\Program Files (x86)\Sage
  • C:\Program Files (x86)\Timberline Office
  • Sage 300 CRE (Timberline) data files
  • Any mapped drives mapping to back to Sage 300 CRE (Timberline) data and program files

Note: We have seen cases where the aggressive AV's attack Sage as soon as it is downloaded, damaging the installer. If this happens you may need to add an excluded folder for downloading and extracting the Sage .zip file.

The following are included for legacy versions. Please note that for the safety and security of your system, it is recommended that you be on a currently supported Microsoft Operating System.

WORKSTATIONS and TERMINAL SERVERS:

  • Sage 300 CRE and Sage Estimating program files (include all):
    • 9.7.x and later
      • C:\Program Files (x86)\Sage
      • C:\Program Files\Sage
    • 9.5.x and later
      • XP/2003: C:\Documents and Settings\All Users\Application Data\Sage
      • Vista/Win7/2008: C:\ProgramData\Sage
      • C:\Program Files (x86)\Timberline Office
      • C:\Program Files (x86)\Common Files\Sage
      • C:\Program Files\Timberline Office
      • C:\Program Files\Common Files\Sage
  • Any mapped drives or network locations mapping back to Sage 300 CRE (Timberline) data and program files
  • Pervasive/Actian:
    • 16.1 and Later:
      • C:\Program Files (x86)\Pervasive Software or C:\Program Files (x86)\Actian.
      • C:\Program Files\Pervasive Software or C:\Program Files\Actian.
    • 9.7.x - 15.1:
      • C:\Program Files (x86)\Pervasive Software or C:\Program Files (x86)\Pervasive
      • C:\Program Files\Pervasive Software or C:\Program Files\Pervasive
    • Vista/Win7/2008
      • C:\ProgramData\Pervasive Software or C:\ProgramData\Pervasive Software\Actian.
    • 9.6.x and earlier
      • C:\Pvsw
  • Crystal Reports:
    • 9.5.x and later, using Crystal XI
      • C:\Program Files (x86)\Business Objects
      • C:\Program Files\Business Objects
    • 9.4.x and earlier, using Crystal 10
      • C:\Program Files\Common Files\Crystal Decisions
  • Aatrix:
  • Event 1:
    • 9.7.x and later
      • C:\Program Files (x86)\Event 1
      • C:\Program Files\Event 1
    • 9.4.x and earlier
      • C:\Windows\system32\srvany.exe
      • C:\Winnt\system32\srvany.exe (for a terminal server that is not the file server)
  • Property Management application

SERVER:

  • Sage 300 CRE and Sage Estimating program files (include all):
    • 9.7.x and later
      • C:\Program Files (x86)\Sage
      • C:\Program Files\Sage
    • 9.5.x and later
      • XP/2003: C:\Documents and Settings\All Users\Application Data\Sage
      • Vista/Win7/2008: C:\ProgramData\Sage
      • C:\Program Files (x86)\Timberline Office
      • C:\Program Files (x86)\Common Files\Sage
      • C:\Program Files\Timberline Office
      • C:\Program Files\Common Files\Sage
  • Sage 300 CRE (Timberline) data files
  • Any mapped drives mapping to back to Sage 300 CRE (Timberline) data and program files
  • Pervasive:
    • 9.7.x and later
      • C:\Program Files (x86)\Pervasive Software or C:\Program Files (x86)\Actian.
      • C:\Program Files\Pervasive Software or C:\Program Files\Actian.
    • XP/2003
      • C:\Documents and Settings\All Users\Application Data\Pervasive Software.
    • Vista/Win7/2008
      • C:\ProgramData\Pervasive Software or C:\ProgramData\Actian.
    • 9.6.x and earlier
      • C:\Pvsw
  • Crystal:
    • 9.5.x and later, using Crystal XI
      • C:\Program Files (x86)\Business Objects or
      • C:\Program Files\Business Objects
    • 9.4.x and earlier, using Crystal 10
      • C:\Program Files\Common Files\Crystal Decisions
  • Aatrix:
  • Event 1:
    • 9.7.x and later
      • C:\Program Files (x86)\Event 1 or
      • C:\Program Files\Event 1



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