Error: "Sage 50 cannot be started" when Actian isn’t running

• Actian Zen isn’t running on the host computer
• Actian Zen didn’t start after restarting the computer
• Actian Zen didn’t restart after installing a program update
• Actian Zen hung up
• Actian is disabled
• Upgraded operating system
• Workstation crash, which stopped Actian on server
• Windows 10 updates

Standalone setup

Reboot the computer. This is a quick way to fix the issue in a stand-alone setup. 

Restart Actian

 NOTE: If using Sage on a network, perform these steps first at the server. Close Sage 50 on all computers before proceeding. 

1. Press the WINDOWS+R keys to open a Run line.
2. Type services.msc.
3. Select OK.
4. Right-click Actian Zen Workgroup Engine and select Restart (If Restart isn’t an option, select Start).
5. Double-click Actian Zen Workgroup Engine.
6. Make sure the Startup type is Automatic.
7. Select the Recovery tab.
8. Select Restart the Service in the First failure and Second failure dropdown boxes.
9. Then set Reset Fail Count to reset after one day.
10. Click OK.
11. Verify Sage opens on the server and the workstation without error.

If Actian isn't able to start, make sure that the Actian processes are allowed through your firewall and antivirus.