Possible causes

• The check has a direct deposit deduction and the direct deposit wasn’t generated
• The check has a check date in a future period (you didn't close the Payroll month)
• PR or CM files locked on the server due to an abort or unexpectedly ended process
• You didn't configure the intercompany accounting properly
• Check status isn’t "Printed" or "Manual"
• You deleted a tax from the system after the tax calculated on the check
• The Employee is in use in an interfacing application. Example: Cash Management Bank register
• You generated a direct deposit, but the Withdrawal didn’t post in Cash Management
• PR check time entries originated from Service Management but don't exist in the SM Time Entry records

Review your posting report

1. Review the Post Check report that prints when you post checks in payroll for any error messages.
2. If you receive the message "Errors found, see the system log in the log viewer for details", review the log. Go to your Tools menu and select Log Viewer.
3. If there are no "Errors" found in the log viewer, have everyone else exit the software. Try posting again.
4. Review the links below for possible solutions based on the log results.

Possible solutions

Check status not Printed or Manual

• The payroll check didn't post (Check status not Printed)
• How do I generate direct deposits?
• How do I print checks in Payroll?

Future check date

• Error: "Future check found"
• How do I change the check date on a Payroll check?

Files locked

• Error: "File in Use" or "Record in use"

Service Management entries

• Error: Service Management returned the following error: Unable to process transaction. Unable to locate the specified time entry. Employee [Employee ID].

Other solutions

• Error: "No information to print" (generating direct deposits)
• Error: "No Information to Print" (duplicate check in Cash Management)
• Error: Tax [tax id] not found in system file
• My Payroll check won’t post (Missing Salary Hours on Pay Group)