Check the firewall

1. Open ports 1583 and 3351 in the Windows Firewall.
2. From the workstation, use Telnet to test if ports 1583 and 3351 are open. 
3. If the telnet fails, review troubleshooting tips if the Telnet test fails.
4. Allow BWLauncher.exe, BWServer.exe, and TaskXXXX.exe through the firewall.

Check network communications

1. Attempt to ping the server by name from the workstation. If the test fails, there’s a network communication problem. Work with your computer technician to resolve.
2. If the test completes, the IP address returned must match the IP address of the server. 
   1. At the server, click the Windows Start, Run, type CMD and press Enter.
   2. Type ipconfig and press Enter.
   3. The results of the IP Address displaying on ipconfig need to match the ping results at the workstation. If these don’t match work with your network administrator to investigate and resolve the issue.
3. The IP address of the server also needs to match the IP address showing in the bwserver.ini file. You’ll find the bwserver.ini file on the server in the ..\Sage\BWProg folder. If this address does not match the one returned in the ipconfig, reinstall Sage BusinessWorks and the most current service pack.