Sage 50 does not open when clicking on the icon

How to resolve when nothing happens after double-clicking the Sage 50 Accounting icon to open.

 NOTE: Antivirus programs such as Acronis and Bitdefender can cause this issue. Try disabling your antivirus software or temporarily removing it from your machine. If that resolves the issue, add exceptions for Sage 50 into your antivirus.

Using Sage 50 Hosted

Click here if you are using the Sage 50 Hosted service and opening from the Windows App.

Sage 50 Accounting is running in the background

• See if Peachw.exe is already running in the background
• Or reboot the computer

The program needs to be activated

• Causes an error in the Event Viewer: "Exception Info: System.IO.FileNotFoundException at Peachw.Program.Main(System.String[])"
• Run Sagereg.exe to force activation 

Actian Zen problems preventing the program from opening

• Restart Actian Zen (previously known as Pervasive)
• Uninstall and Reinstall Actian Zen

Windows 8 Compatibility mode is on for the shortcut

1. Right-click on the Sage 50 Accounting shortcut and select Properties.
2. Click the Compatibility tab.
3. Uncheck Compatibility mode and click OK.

Disconnected network drive

1. Click the Windows Start button and in the Search box, type File Explorer. Press Enter.
2. Look for the mapped drive Sage 50 uses.
3. Fix any issues where the mapped drive is missing, has a red x, or cannot be accessed.

 TIP: If you continue to have issues with the mapped network drive disconnecting, switch to a UNC path.  See How do I install using UNC paths for installation instructions.