The program locks up or freezes when logging in or launching tasks

Disable your antivirus software

• If your program works, contact your antivirus vendor to resolve the issue.
• Exclude file types with mkd and ddf file extensions.

Add .exe files to the 'White List' In your firewall

• Add the following files to the White List in your firewall.
  • BWLauncher.exe - located in the BW Program folder.
  • BWserver.exe - located in the BW Program folder.
  • Task*.exe - located in the BW Program folder, then Tasks folder.

Open ports in firewall

• At the server, open ports 1583 and 3351 in your firewall.

Have Windows updates recently installed on the computer?

• Uninstall the Windows update and try launching the program or task again.

Uninstall and reinstall the Sage BusinessWorks program

• Uninstall Sage BusinessWorks on the affected computer.
• Reinstall Sage BusinessWorks and the most current service pack.
  • Reinstall Sage BusinessWorks if the issue happens on the server, standalone computer, or all workstations.
  • Reinstall the client if the issue occurs on one workstation.

Program freezes when printing

• Delete the bwprinter.dat file on the computer having the issue.

How do I download Sage BusinessWorks service packs and tax updates?
Report preview hangs or the report won’t generate