• Network connection loss between workstation and server while running Sage
• Time-out over the network when the workstation/client is waiting for a response from the server/host computer

Restart Actian

In a multi-user environment, do this on the server computer. Close Sage 50 on all computers before proceeding.

1. Restart the Actian service.
2. Restart Sage 50 and try the process again.

If you’re still getting the error, restart the workstation. If restarting the workstation doesn’t clear the error, restart the server.

Uninstall and reinstall Actian

If in a multi-user environment, do this on the server computer. Close Sage 50 on all users' computers.

1. Uninstall the Actian PSQL Workgroup Engine.
2. Run a repair to reinstall Actian.
   • If any program updates have been installed since the base release was installed, reinstall the latest update

Preventing the error

For the Windows Power Plan settings, Sage recommends using the High-Performance Power Plan. For instructions on how to modify your Windows Power Plan, refer to the Microsoft Website link https://support.microsoft.com/en-us/help/2740020/information-about-power-management-setting-on-a-network-adapter or contact your IT consultant for assistance.

Common reasons include:

• Server being rebooted
• Network router is unplugged
• Network Interface Cards (NIC) are going into hibernation mode
• A bad NIC sending junk data
• Network cable damage
• Wireless networks
• VPNs in use
• Other network software interfering
• Weak or intermittent WiFi signal (frequent disconnect/reconnect of wireless connections; wired network connections are best)

Contact your local IT consultant for assistance troubleshooting network connectivity issues such as the ones listed above. If you receive this error and you’re accessing Sage through the cloud, contact your cloud provider.

Repairing damage caused by the error

If a file was in use by the program at the time of the connection loss, the file can be damaged. If the error references a particular file and the above steps haven’t cleared the error, you’ll need to fix the damage.

• If the error references a file in the data path, rename the file and run a repair on Sage at the server
• If the error references a file in your company data directory, see How can I determine what files are used for what purpose in the program files and data path directory? to see what file can be deleted
• See How to locate company directories to find the directory of your data
• If the file referenced can’t be deleted but you can open the company, see What files can be reindexed?, and if the file can be reindexed, follow the Integrity Check Guide
• If you can’t reindex or delete the file referenced in the error, you’ll need to restore a good backup
• If you can’t open the company and the file referenced is in your company data folder, you will need to restore a good backup

If I leave my computer for a while and then come back the program is frozen and we must force it to close.