Note: as of 9/30/2018, replacement keys/dongles are no longer available.

Note: Sage will continue to offer limited Sage Estimating Pervasive support through 2018. This means customer support will be able to help with common component questions but not be able to fix issues within the Pervasive environment.

There can be several different causes of this particular error message.

Alway check to see what type or types of licenses they using. i.e. Stand alone or License Manager.

For issues that only apply to License Manager you will see (LM) in the title of the article in the Related resources below. The other links apply to a Stand alone set up or both Licesne Manager and Stand alone licenses.

Please see links below for possible solutions to this problem. The list below in Related Resources might be able to help determine the issue.