Refer to the following articles for possible solutions.

Reconciliation process

• How do I reconcile Accounts Payable to General Ledger when I use an A,B, and C prefix structure?
• How do I reconcile Accounts Payable to General Ledger using reports?
• What report can I use to tie Accounts Payable with General Ledger?
• How do I reconcile AP credit cards to GL?

Missing entries

• Why are entries missing in General Ledger?
• Accounts Payable and General Ledger are out of balance (entries are not posted in GL)
• My AP and GL are out of balance. How do I find unposted AP items in GL using Inquiry?
• Entries from Accounts Payable Change Invoices are not reflected in General Ledger
• Accounts Payable batches are missing in General Ledger (create entries turned off)
• Accounts Payable and General Ledger are out of balance (AP entries deleted in GL Change Entries)
• Accounts Payable batches are missing in General Ledger (GL new file was renamed)

Entries with incorrect dates

• An Accounts Payable check was accidentally printed to a closed General Ledger period then voided in the current period
• Transaction records are missing in Accounts Payable (File Doctor deleted records)
• Accounts Payable and General Ledger are out of balance (accounting date changed on entries in GL)

Wrong account used

• Accounts Payable and General Ledger are out of balance (incorrect retainage payable account)
• Accounts Payable and General Ledger are out of balance (payable account used as expense account on invoice)

Accounts Payable account

• Record Payments by Credit Card or Record Manual/Print Quick Checks created an out of balance AP batch
• Record Manual/Print Quick Checks did not create entries to the accounts payable account even though the payment date and invoice accounting date are in different periods
• Accounts Payable and General Ledger are out of balance (Entries from other applications)

Credit card payables

• General Ledger prefixes are out of balance by Accounts Payable invoices that were paid by credit card
• Why are my Credit Card Payable reports out of balance with my General Ledger?
• Accounts Payable and General Ledger are out of balance (blank default Credit Card Payable Account)

Report filters, balances, and totals

• Invoices are missing from the AP Summary report and the balance is not correct
• What report will show the invoices that make up the accounts payable balance found in General Ledger?
• What amount on the Accounts Payable Open invoice with cutoff date report should match to General Ledger payable account?
• AP Summary report shows differences between Accounts Payable and General Ledger
• Accounts Payable reports Invoice Aging w/cut-off date and/or Open Invoices w/cut-off date do not balance with General Ledger
• The Reconciliation Dashboard report does not include all Accounts Payable entries from Purchasing