Solution Properties
Solution ID:
240708145741910
Last Modified Date:
Mon Jun 16 17:48:35 UTC 2025
Taxonomy Path:
Category//Account profile
Author:
[email protected]
Sage account login
Description

Click one of the links below to find answers about your Sage account or 2-factor authentication.

Sage account

Creating your Sage account - Sign up for your Sage Account

Manage your Sage account - Update your email, change your preferred language, reset your password, or unlock your account

Problems with your Sage account - Unable to access email, received notification of compromised email, issues with remember me option

 

2-factor authentication (2FA)

Sign up for 2FA - How to sign up for a 2FA or 2FA multi-user account and set up recovery method 

2FA device - Device is unavailable, change your existing 2FA device and answers to common questions

6-digit code - Haven't received the code?

FAQ - answers to common 2FA questions or issues you experience

 

Cause
Resolution

Sign up for a Sage account

  • Your Sage account allows you to log in to your products and services. This allows you to remember one email address and one password to log in
  • How do I sign up?

Manage your account

Change email

  • When changing your Sage account email address, it will change for all of your Sage products and services. Review how to change your email address on your Sage account

Change language on your Sage account

Password reset / Unlock your account

Problems accessing your Sage account

Unable to access your Sage account email 

Received notification that my email has been compromised 

Sage monitors various sites that report hacks and breaches. Sage will email you an alert if they find your email in a breach.  You can still log in and use the products and services.  

'Remember me' option doesn't work

The 'Remember me' option uses cookies in your Internet browser. If you find this feature isn't working review this article for troubleshooting steps,

 

2-Factor Authentication (2FA)

Sign up for 2FA 

  • 2-factor authentication adds extra security to your Sage account. Every time you log in, you need to provide a code 
  • You can have your Sage product 'remember you' the next time you log in. This means you need only enter a second form of verification via passcode after 30 days
  • How to sign up to 2FA

2FA multi-user Sage account

  • Every user must have their own set of login credentials. Shared accounts are a significant security risk 
  • Sharing account details can lead to unauthorized access and difficulty tracking changes made to your data
  • Encourage all users to have their own account with a unique 2FA setup
  • 2FA for multi-user Sage account

Recovery method 

Enable a recovery method for your 2-factor authentication in case you’re unable to complete the authentication for your Sage account.

2FA device

The 6-digit code hasn't arrived

  • If your 2FA verification text or email doesn't arrive, there's a few things to check
  • There’s a timeout expiration of your 2FA authentication code specific to the authentication app you use. Typically 20-30 seconds
  • If the problem persists after troubleshooting, contact Sage support

Frequently Asked Questions

Answers to common questions

Verify if there's an outage affecting your Sage account

  • Check https://status.sage.com to make sure that there aren’t any service outages for Sage account
  • If there’s an outage, rest assured that we’re working to resolve it as quickly as possible. Wait an hour and try again
  • If all services are operational, you’ll need to reconnect with your Sage account credentials

 

 

[BCB:371:Resource Centre:ECB]

 

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