Sage account login

Summary

Information on using Sage account logins, including how to create and log in with a Sage account and using 2-factor authentication (2FA).

Description

Click one of the links below to find answers about your Sage account or 2-factor authentication.

Sage account

Creating your Sage account - Sign up for your Sage Account

Manage your Sage account - Update your email, change your preferred language, reset your password, or unlock your account

Problems with your Sage account - Unable to access email, received notification of compromised email, issues with remember me option

2-factor authentication (2FA)

Sign up for 2FA - How to sign up for a 2FA or 2FA multi-user account and set up recovery method

2FA device - Device is unavailable, change your existing 2FA device and answers to common questions

6-digit code - Haven't received the code?

FAQ - answers to common 2FA questions or issues you experience

Resolution

Sign up for a Sage account

Your Sage account allows you to log in to your products and services. This allows you to remember one email address and one password to log in
How do I sign up?

Manage your account

Change email

When changing your Sage account email address, it will change for all of your Sage products and services. Review how to change your email address on your Sage account

Change language on your Sage account

Change the language used during the log in or sign up for your Sage account

Password reset / Unlock your account

Problems accessing your Sage account

Unable to access your Sage account email

Know your password but don't have access to your email address? See our guide on changing your email address
Unable to access the email address and log in? Contact Sage Customer Support

Received notification that my email has been compromised

Sage monitors various sites that report hacks and breaches. Sage will email you an alert if they find your email in a breach. You can still log in and use the products and services.

'Remember me' option doesn't work

The 'Remember me' option uses cookies in your Internet browser. If you find this feature isn't working review this article for troubleshooting steps,

2-Factor Authentication (2FA)

Sign up for 2FA

2-factor authentication adds extra security to your Sage account. Every time you log in, you need to provide a code
You can have your Sage product 'remember you' the next time you log in. This means you need only enter a second form of verification via passcode after 30 days
How to sign up to 2FA

2FA multi-user Sage account

Every user must have their own set of login credentials. Shared accounts are a significant security risk
Sharing account details can lead to unauthorized access and difficulty tracking changes made to your data
Encourage all users to have their own account with a unique 2FA setup
2FA for multi-user Sage account

Recovery method

Enable a recovery method for your 2-factor authentication in case you’re unable to complete the authentication for your Sage account.

2FA device

The 6-digit code hasn't arrived

If your 2FA verification text or email doesn't arrive, there's a few things to check
There’s a timeout expiration of your 2FA authentication code specific to the authentication app you use. Typically 20-30 seconds
If the problem persists after troubleshooting, contact Sage support

Frequently Asked Questions

Answers to common questions

Verify if there's an outage affecting your Sage account

Check https://status.sage.com to make sure that there aren’t any service outages for Sage account
If there’s an outage, rest assured that we’re working to resolve it as quickly as possible. Wait an hour and try again
If all services are operational, you’ll need to reconnect with your Sage account credentials